Duty Manager

Job Description Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link Ensure the safety and security of Hotel Guests and employees at the Hotel Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.