Operation Manager

Job Description As Operations Manager Armenia, you will own the end-to-end operational performance of the market. You will lead the local Ops team and make sure we have the right courier supply, strong delivery performance and efficient operations while supporting the growth of the business. This role requires someone who is very data-driven, strong in execution and comfortable making decisions in a fast-changing environment. You will work closely with Commercial, Growth, Finance, Legal and Regional teams. THE JOURNEY  Own the overall operational performance of Armenia across delivery, supply and cost efficiency Lead the local Ops team and build clear ownership across the team Manage courier supply, forecasting, onboarding, engagement and retention Improve key Ops metrics such as DT, UTR, Logistics Index, DT60 and CPO Work with Commercial to improve partner preparation times and operational performance Plan ahead for bad weather, peak periods, special events and supply gaps Use data to identify problems, understand root causes and turn them into clear action plans Qualifications WHAT YOU WILL BRING TO THE RIDE Strong analytical and problem-solving skills Previous experience leading a team Strong ownership and ability to make decisions in a fast-moving environment Good business understanding, with the ability to balance growth, customer experience and profitability Strong planning and execution skills Experience in Operations, Logistics, Supply, Marketplace or a similar fast-paced environment Fluent Armenian and English; We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings  🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website! Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.