Senior Software Professional - CRM, LMS & LOS Automation

Role Summary We are looking for a hands-on technology professional to build and maintain our in-house lending technology stack, including CRM, Loan Management System (LMS), Loan Origination System (LOS), reporting dashboards, and API-based integrations. The role will also involve identifying and implementing AI-led automation to streamline lending operations, reduce manual intervention, improve efficiency, and support business growth. Key Responsibilities Design, develop, and maintain internal CRM software for lending operations. Build and manage LMS and LOS modules for end-to-end loan processing, servicing, and reporting. Develop automated workflows for lead capture, application processing, underwriting, disbursal, repayment tracking, collections, and customer communication. Integrate third-party APIs such as KYC, PAN, Aadhaar, bank statement analysis, bureau checks, e-sign, payment gateways, SMS, WhatsApp, email, and account verification systems. Create MIS, dashboards, and reports for management, operations, risk, and collections teams. Work closely with business teams to understand process gaps and convert them into scalable technology solutions. Ensure system reliability, data accuracy, user access control, audit trails, and information security. Implement AI/ML tools where relevant for automation such as document extraction, customer segmentation, fraud detection, risk triggers, collection prioritization, chatbots, and workflow intelligence. Maintain documentation, source control, change logs, and development standards. Coordinate with external vendors, developers, and internal stakeholders where required. Provide technical support, bug fixing, updates, and continuous system improvement. Required Skills and Experience Strong experience in software development, product development, or fintech technology. Hands-on knowledge of CRM, LMS, LOS, and workflow automation. Experience with API integrations and system architecture. Strong understanding of databases, reporting systems, and process automation. Working knowledge of AI tools, automation frameworks, and data-driven systems. Ability to independently build, manage, and maintain business-critical software. Good problem-solving skills and comfort working in a fast-paced NBFC environment. Technical Knowledge Preferred Backend: Node.js / Python / Java / .NET Frontend: React / Angular / Vue Database: MySQL / PostgreSQL / MongoDB Cloud/Hosting: AWS / Azure / GCP Tools: Git, CI/CD, REST APIs, webhooks, OCR/document automation, BI dashboards Exposure to lending platforms, fintech systems, or NBFC