Senior Business Analyst – Digital Products (BRCGS)

Job Description Join BRCGS as a Senior Business Analyst and help shape digital products, influence product strategy, solve meaningful business challenges and play a visible role in delivering innovative solutions that support food safety, quality and supply chain confidence worldwide. Working with product owners, software engineers, QA specialists and business stakeholders, the successful candidate will uncover business challenges, identify opportunities for improvement and help create products that deliver meaningful customer value. The role influences product direction, supports delivery and uses data-driven insights to guide decision-making. This is an opportunity to lead complex initiatives across our growing digital product portfolio, including Directory, Educate and Participate, while also helping develop and mentor a team of Business Analysts. You'll have the chance to explore emerging technologies, including AI-enabled solutions, and ensure every change delivers measurable business outcomes. If you're excited by solving complex problems, influencing product direction and helping shape products used around the world, we'd love to hear from you! What you'll be doing Lead business analysis activities across BRCGS digital products, translating business needs into clear requirements and user stories. Partner with stakeholders to understand challenges, find opportunities and ensure solutions align with business strategy and customer needs. Support product delivery from discovery through to release, including testing, sprint planning and continuous improvement activities. Use data and insights to evaluate performance, define success measures and support evidence-based decision making. Help shape AI-enabled opportunities by identifying practical applications, risks and business benefits. Coach and support Business Analysts, promoting best practice and building team capability. Collaborate closely with Product, Engineering and QA teams to ensure successful delivery of high-quality solutions. Drive continuous improvement through process optimisation, problem-solving and user-focused thinking. Qualifications What we're looking for We're interested in curious, collaborative problem-solvers who enjoy using data to drive decisions and helping teams deliver meaningful change. Essential Knowledge and Qualifications: Experience working as a Business Analyst within a software or digital product environment. Strong Agile experience, including Scrum, Kanban and user story development. Excellent stakeholder engagement, analytical and problem-solving skills. Experience defining KPIs, success measures and product outcomes. Ability to coach or mentor others and share best practice. Strong Excel and SQL skills, with experience using data to support decision making. Familiarity with Power BI, Jira, Azure DevOps or similar tools. Interest in emerging technologies, including AI and responsible AI practices. Additional Information Why join BRCGS? Shape products used by organisations in more than 130 countries. Influence the direction of a growing digital product portfolio. Work with experienced product, technology and commercial teams. Explore innovative technologies, including practical AI applications. Develop your leadership skills through mentoring and coaching opportunities. Hybrid working with expected attendance at the Victoria office one day per week. Occasional travel or flexibility may be required to support meetings, delivery needs or business priorities. Our Values Passion Curiosity Integrity Brilliance Respect Equal opportunities We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits. For more information about us, please visit our website: www.brcgs.com Company Description Build campaigns for a global brand helping businesses strengthen food safety and quality About BRCGS BRCGS is a trusted global brand delivering assurance solutions that help organisations build confidence across their supply chains. Part of LGC Assure, our certification, training and digital solutions support businesses in more than 130 countries to improve food safety, quality and operational excellence.