Field Service Representative (Resident)

Job Description Job Summary The Resident Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications. Key Characteristics: Safety & Environmental stewardship mindset Ability to clearly follow recommended maintenance plans, work independently or in a collaborative team environment Comfort working in an industrial (largely outdoor) setting Good attention to detail Demonstrated ability to perform analytical, mechanical and electrical hands-on tasks and troubleshooting Duties & Responsibilities: Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation Consult with customer management and operation teams Maintain inventory of spare parts and adequate supply of chemicals and replacement parts Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed Ensure contract compliance of volume and quality specifications Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support Have the ability to work schedules that will fluctuate based on customer and business needs / demands Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork Collect payment information and generate shipping and billing paperwork Provide extensive equipment support and general hardware and software support Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies Other duties as assigned Knowledge, Skills & Abilities: Demonstrated ability to work independently and remotely with project teams Strong technical, mathematical and customer service skills General knowledge of electrical equipment, water chemistry and safety Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment Ability to learn applicable company procedures within a reasonable time from start of employment Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases Strong verbal and written communication skills Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments. Qualifications Knowledge, Skills & Abilities: General knowledge of electrical equipment, water chemistry, and safety Good technical and mathematical skills Great problem-solving skills Strong customer service skills Proficient computer skills Strong verbal and written communication skills Self-motivated abilities Demonstrated ability to work independently and remotely with project teams Ability to learn applicable company procedures within a reasonable time from the start of employment Education & Experience: Required High School Diploma / GED / Homeschool Certification OR international equivalent Minimum 2 years of experience in service/maintenance or equivalent in an industrial environment Valid Driver’s License Preferred Bachelor's or Associate's Degree in Science/Engineering (STEM) or technical certificate in Instrumentation Working Conditions: This position requires the ability to reach with hands and arms, below and above shoulder height Must have the ability to stand, sit, stoop, kneel, crouch, or crawl regularly Must be able to lift and/or move up to 50 pounds This position works around machines, electrical, chemicals, unprotected heights, in close/cramped/small spaces, and at customer sites where instruments may be in difficult-to-reach spaces requiring using a ladder to reach This position requires the use of ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases Must have sufficient vision, manual dexterity, and coordination to service instruments and handle electrical equipment Additional Information At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, and because our people are our greatest assets, we also offer competitive compensation and benefits that include: Benefits: Medical, Dental, & Vision Insurance Starting Day 1!  Life Insurance Paid Time Off  Paid Holidays Parental Leave 401(k) Plan Flexible Spending & Health Savings Accounts AD&D Insurance Disability Insurance Tuition Reimbursement We also offer... Opportunity for advancement. A place to build a career! Training in valuable skills Opportunity for new challenges. We’re growing! Strong leadership team! As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity**** Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.