Sales Executive @ ibis Navi Mumbai

Job Description Maintain complete knowledge of the following (to include but not limited to):All hotel features / services, hours of operation Hotel function space, entertainment options, menus and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure   Coordinate all group arrangements   Work with group contacts to facilitate program planning and requirements   Communicate group needs and specifications to all relevant departments   Follow up with Post-Conference reports and review group billings   Input all group bookings and update booking activities in the system on a weekly basis   Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process   Maintain gifts inventory and coordinate the sending of gifts to clients   Arrange site inspections for potential clients   Promote positive relations with clients and attend to all requests expediently and courteously   Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management   Up-sell and promote hotel’s facilities and services  at every available Qualifications Your experience and skills include: Relevant sales experience is an asset Ability to focus attention on guest needs, remaining calm and courteous at all times Highly responsible & reliable Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Company Description Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®.