Guest Service Associate - Housekeeping

Job Description Primary Responsibilities   Operation   Attend daily briefings and takes on daily assigned tasks   Understand the difference in guest levels (VIPs) and Room Categories   Clean and maintain areas of responsibility according to standards and procedures   Replenish guest supplies and ensure that guests requests are promptly attended to   Report damage or malfunction in hotel rooms/areas to Supervisor   Maintain equipment in a proper state of cleanliness   Maintain a section room report as well as a daily productivity report   Reports lost and found articles to the housekeeping office immediately   Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner   Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor   Record room status in allocated section accurately   Carry out valet services when required (e.g. delivery of linen, processing laundry orders)   Other Responsibilities   Be well versed in hotel fire & life safety/emergency procedures   Attend all briefings, meetings and trainings as assigned by management   Maintain a high standard of personal appearance and hygiene at all times   Perform other reasonable duties assigned by the assigned by the Management   Establish and maintain effective employee working relationships him/ Qualifications Knowledge and Experience   Primary school education Good oral proficiency in English language No experience is required, training will be provided Additional Information Competencies •    Strong leadership, interpersonal and training skills •    Results and service oriented with an eye for details •    Ability to multi-task, work well in stressful & high-pressure situations •    A team player & builder Company Description Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.