Transport Center Planner – full-time – permanent – CTOC Poland

Job Description WHAT YOU’LL DO​ Our Transport Teams are centralized into three local hubs across Europe, known as Cluster Transport Operations Centers (CTOCs), located in the Poznań area (Poland), Madrid area (Spain), and Stockholm (Sweden). These centers enable collaborative resource pooling, centralized expertise, and a unified approach to managing all markets from a cluster-wide perspective — maximizing synergies across the network and strengthening stakeholder alignment. As Transport Center Planner, you’ll support daily and weekly transport operations through planning, reporting, and stakeholder coordination. Your role ensures accuracy, service quality, and continuous process improvement. Your main responsibilities will include: Act as first-line support for daily transport activities, resolving issues with internal and external stakeholders. Assist with scheduling, planning, and cross-dock operations, ensuring smooth workflows and timely updates. Handle transport documentation and claims, resolving discrepancies with external partners. Contribute to process improvements and support project implementation. Monitor KPIs, analyse trends, and support service quality enhancements. Prepare daily and weekly reports (e.g., on-time performance, VAT, inventory balances). Administer transport systems, ensure data accuracy, and resolve technical issues. Maintain system data through regular updates and clean-ups. WHO YOU’LL WORK WITH​ You’ll collaborate closely with cross-functional teams and key stakeholders to ensure seamless transport operations, drive improvements, and maintain high service standards. Your main collaboration partners will be: Regional Transport Operations team. External transport providers and logistics partners. Warehouse operations teams. System and data administration teams. Project and process improvement stakeholders. Qualifications WHO YOU ARE​ We are looking for people with... 2+ years of experience in transport or logistics operations, with active involvement in planning, reporting, or stakeholder communication across European markets. Strong organisational and time management skills to handle multiple tasks efficiently. Experience in transport operations, including planning, claims handling, and system administration, with a keen eye for data accuracy. The ability to monitor KPIs and operational metrics to support data-driven decisions. Effective communication and collaboration skills to work across teams and with external partners. Familiarity with varying transport management systems and tools plus solid Excel skills with a willingness to learn new technologies and workflows. Fluent in Polish & conversational in English. And people who are…​ Able to solve problems, identify and address operational issues, and escalate when necessary. Proactive and solution-focused, with the ability to identify and implement improvements in processes. Curious and adaptable, eager to learn and grow in a dynamic logistics environment. Additional Information JOIN US​ This is a full-time role located in the Poznań area/Poland with a local contract. The Transport Center Planner is reporting to the Transport Planning Team Leader. Sounds interesting? Apply by sending in your CV in English. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. Company Description H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ ​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​