Agentic AI Engineer - Product Support

Cato Networks is the converged network and security cloud for the AI era. As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. We're looking for a hands-on Agentic AI Engineer to build practical, high-impact AI solutions for our Product Support organization. This is not a research role. You'll design and ship real AI systems that improve support workflows and processes - building custom solutions where off-the-shelf tools fall short. The role also requires close collaboration across teams: aligning with different stakeholders' needs and priorities, and building strong, ongoing partnerships across the organization. Responsibilities: Partner directly with business teams to identify automation and optimization opportunities Design and implement agent-based AI workflows to automate internal processes end-to-end Design and build LLM-powered tools (agents, workflows, copilots) using frameworks like LangGraph / LangChain Develop RAG pipelines, integrate multiple data sources, and build intelligent automation flows Deep-dive into company data - validate quality, uncover gaps, and ensure AI solutions are built on solid foundations Take solutions from idea → prototype → production Governance, Reliability & Security Ensure AI workflows comply with security, privacy, and compliance requirements Implement guardrails, approvals, logging, and human-in-the-loop mechanisms where needed Monitor AI performance, errors, hallucinations, and drift Collaboration & Enablement: Partner with business owners to identify automation opportunities Translate business requirements into AI-driven solutions Document AI flows, decision logic, and operational runbooks Educate internal teams on AI capabilities and limitations Requirements: 3 years of hands-on software development experience, including writing, maintaining, and delivering production-quality code 2+ years of GenAI development experience, with strong AI/ML focus - MUST Strong Python skills and production mindset - MUST Hands-on and deep understanding with LLMs, SLMs, prompt engineering, context engineering and agent-based systems Experience with LangGraph, crewAI, Strands or similar orchestration frameworks Experience in enterprise grade agentic solutions and bringing Agents into production Experience in AWS Agent Core - Advantage Solid understanding of ML workflows and MLOps principles Strong analytical skills and ability to work directly with non-technical stakeholders Builder mindset: proactive, independent, and impact-driven Experience with Agentic AI driven applications like n8n, UiPath, Make –Advantage Experience or familiarity with the Support domain – Advantage