Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Amazon Connect Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of specialized applications. This role requires taking ownership of the project lifecycle, coordinating with various stakeholders, and ensuring that the solutions meet the intended requirements. The position demands proactive communication and problem-solving to guide the team and maintain alignment with project goals, while continuously adapting to evolving needs and challenges throughout the day. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Oversee the integration of new technologies and tools to enhance project outcomes. - Mentor junior team members to support their professional growth and skill development. - Facilitate effective communication channels between cross-functional teams to ensure smooth project execution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect. - Experience in designing and implementing cloud-based contact center solutions. - Strong knowledge of telephony systems and customer engagement platforms. - Ability to troubleshoot and optimize application performance within Amazon Connect environments. - Familiarity with scripting and automation to streamline workflows and enhance user experience. Additional Information: - The candidate should have minimum 7.5 years of experience in Amazon Connect. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.