Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Endpoint Configuration Manager, Unified Communication and Collaboration Implementation, Agile Project Management, Scrum, digital workplace, Cross-Functional Team Enableme Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: The Scrum Master – Digital Workplace drives agile delivery across Endpoint Management, Messaging & Collaboration engineering and SRE teams. Acting as servant-leader and delivery coach, this role removes impediments, facilitates ceremonies, and ensures teams deliver reliable, high-quality Digital Workplace services. The Scrum Master bridges technical teams with stakeholders, aligning sprint outcomes to strategic roadmaps across Intune, Windows 365, Exchange Online, Microsoft Teams, and Microsoft 365 platforms. Roles & Responsibilities: - Agile Facilitation Lead sprints, standups, retrospectives, planning & reviews across DW teams - Impediment Removal Proactively identify & resolve blockers across engineering & ops squads -Delivery Governance Track velocity, manage backlogs, report progress to stakeholders & leadership - Stakeholder Alignment Bridge technical teams with business translate roadmap goals into sprint work - Continuous Improvement Champion team retrospectives, process maturity & Agile-ITIL alignment - Coaching & Culture Coach engineers on Agile mindset foster automation-first, collaborative culture Professional & Technical Skills: - Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, patch & compliance - Exchange Online, Hybrid Exchange, Microsoft Teams, Teams Rooms, OneDrive - Microsoft Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access - SLOs/SLIs/XLAs, incident lifecycle, MTTD/MTTR, RCA & problem management - PowerShell, Power Automate, Graph API, Power BI — delivery of automation stories - ITIL v4 alignment — Incident, Change, Problem & Knowledge Management Additional Information: - The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager. QUALIFICATIONS 5–10+ years in IT delivery, with 3+ years as Scrum Master Experience in Digital Workplace, endpoint or M365 environments Proven delivery of technical engineering & SRE teams using Agile Familiarity with ITIL processes & change/incident management Bachelor's in CS, IT, Engineering, or related discipline CERTIFICATIONS (PREFERRED) Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) SAFe Scrum Master or SAFe Practitioner (for scaled environments) ITIL Foundation v4 Microsoft 365 Fundamentals (MS-900) — desirable - KEY KPIs Sprint velocity, predictability & delivery consistency Impediment resolution time & backlog health Stakeholder satisfaction & roadmap milestone delivery Team retrospective action closure rate Incident & change delivery cycle time improvement Automation story completion & technical debt reduction SOFT SKILLS Servant leadership & team empowerment Executive communication & stakeholder management Conflict resolution & facilitation excellence Analytical mindset with continuous improvement focus - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.