Associate Manager - Application Maintenance and Support

Job Title –Associate Manager - Application Maintenance Support  - ACS Song  Management Level: Level 8- Associate Manager  Location: Kochi Must have skills: Node.Js/Java Good to have skills: Cloud Platform Experience: 8-10 years of experience is required Educational Qualification: Graduation (Accurate educational details should capture) Job Summary We are seeking an experienced Lead Application Maintenance Support Engineer with strong expertise in Node.js or Java, along with Front-End technologies. The ideal candidate should not only have deep technical skills in debugging and problem resolution but also the ability to guide junior members, coordinate with cross-functional teams, and ensure stable and reliable application operations. Roles and Responsibilities Act as a senior point of contact for major application development, application maintenance and production support activities. Lead the resolution of complex incidents, performance issues, and outages, ensuring minimal business impact. Perform detailed root cause analysis (RCA) and drive permanent solutions for recurring problems. Provide technical guidance and mentorship to junior team members. Collaborate with cross-functional teams to ensure quality of delivery , seamless deployments and system stability. Review and improve existing monitoring, logging, and alerting mechanisms. Ensure compliance with SLAs, escalation protocols, and stakeholder communication. Work flexibly across rotational shifts and provide leadership during critical support windows. Professional and Technical Skills 8-10 years of experience in application development /maintenance with strong exposure to production systems. Hands-on expertise in Node.js or Java. Solid understanding of frontend frameworks (React, Angular, or similar). Strong debugging and performance tuning skills across application layers. Proficiency in data troubleshooting. Experience with APIs, microservices, and web-based applications. Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines. Exposure to monitoring and logging tools (Splunk, ELK, New Relic, Grafana, Prometheus). Excellent communication and leadership skills to handle escalations and stakeholder updates. Professional and Technical Skills 8-10 years of experience in application development /maintenance with strong exposure to production systems. Hands-on expertise in Node.js or Java. Solid understanding of frontend frameworks (React, Angular, or similar). Strong debugging and performance tuning skills across application layers. Proficiency in data troubleshooting. Experience with APIs, microservices, and web-based applications. Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines. Exposure to monitoring and logging tools (Splunk, ELK, New Relic, Grafana, Prometheus). Excellent communication and leadership skills to handle escalations and stakeholder updates. Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.