Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. The role focuses on maintaining high-quality service by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. This position requires attentiveness to client concerns, accurately identifying issues, and designing appropriate resolutions by leveraging a thorough understanding of the product. The practitioner plays a vital role in sustaining system reliability and client satisfaction through proactive engagement and problem-solving. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate cross-functional efforts to ensure timely resolution of complex issues. - Mentor junior team members to enhance their technical and problem-solving capabilities. - Monitor system performance and recommend improvements to optimize service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong knowledge of incident, problem, and change management processes within IT service frameworks. - Experience in managing service level agreements and ensuring compliance with operational standards. - Ability to analyze system logs and performance metrics to identify root causes of issues. - Skilled in coordinating with technical teams to implement effective solutions and improvements. Additional Information: - The candidate should have minimum 8 years of experience in Infrastructure Service Management. - This position is based at our HDC4 - SEZ location. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.