Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations, SRE Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: A Voice SRE (Site Reliability Engineer) ensures the reliability, availability, and performance of enterprise voice and contact center platforms through automation, proactive monitoring, incident management, and continuous service improvement. The role focuses on maintaining stable voice services, reducing outages, and improving operational efficiency across Oracle SBC, Genesys Cloud, SIP, VoIP, and unified communications environments. Roles & Responsibilities: Roles & Responsibilities: - Ensure reliability, availability, and performance of voice and contact center platforms. - Develop automation to reduce manual operations and improve service stability. - Monitor voice infrastructure proactively and prevent service disruptions. - Lead incident response and root cause analysis for voice-related issues. - Implement auto-remediation and operational improvements. - Manage SLA/SLO compliance and service health metrics. - Support Oracle SBC, Genesys Cloud, SIP, VoIP, and Unified - Communications platforms. - Create and maintain runbooks, SOPs, and operational documentation. - Collaborate with Network, Cloud, Security, and Application teams to improve end-to-end service reliability. Professional & Technical Skills: Must To Have Skills: Genesys Cloud CX Professional (GCX-GCP), Oracle SBC Troubleshooting Professional, Cisco DevNet , PCEP Python / Automation , Genesys & Oracle SBC Network Observability & Monitoring Routing & Switching (BGP, OSPF, MPLS) Incident & Problem Management Infrastructure as Code (IaC) Performance & Capacity Management Log Analytics and Telemetry DevOps / CI-CD Integration for Network Operations Additional Information: - The candidate should have minimum 7.5 years of experience in Cloud Contact Center Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.