Posted 14 Apr 2026 · Engineering
Job description
Job Description
We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.
Key responsibilities
End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
Provide advanced functional support to users, including topics related to application, server and database interactions.
Analyze, test and document the installation of complex software on end‑user environments.
Manage and follow up software deployments (inventory, monitoring, CMDB updates).
Coordinate upgrades and large‑scale rollouts of new software versions.
Support and challenge end‑user requests in collaboration with the Service Desk.
Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
Manage critical incidents and escalations.
Monitor application stability and license usage.
Work with software vendors and internal teams to troubleshoot and resolve issues.
Contribute to projects related to industrial constraints, security, compliance and application governance.
Qualifications
3 to 7 years of experience in Application Support or similar technical roles.
Experience supporting technical or scientific applications, ideally simulation tools.
Knowledge of Windows environments, software deployment and licensing concepts.
Strong analytical and troubleshooting skills.
Good communication skills and a user‑oriented mindset.
Fluent technical English (written and spoken).
Company Description
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Pay, skills & work eligibility
Compensation
A clear compensation amount was not identified. Ask the employer for the range, currency, pay period and whether it covers base pay or total compensation.
Location, eligibility & working hours
- Listed work location
- Lisbon, Lisbon, Portugal
- Stated remote hiring countries
- Not stated clearly — confirm with the employer
- Visa sponsorship
- Not stated clearly
- Relocation support
- Not stated clearly
- Working hours / time zone
- Not stated clearly
Remote does not automatically mean work from any country. A location match does not confirm work authorization, sponsorship or relocation eligibility.
Requirements at a glance
Experience mentioned: 3–7 years
Named skills identified in the listing. A mention is not always a requirement; read the full description and employer conditions.
Location & work arrangement
Listed work locations
- Lisbon, Lisbon, Portugal