IT Service Management Representative

Project Role : IT Service Management Representative Project Role Description : Must have skills : Service Management Framework Design and Implementation Good to have skills : Project Management Office (PMO) Mobilization & Run Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, a typical day involves engaging with various teams to ensure seamless service delivery and operational efficiency. The role requires active collaboration to monitor ongoing processes, address service-related challenges, and support continuous improvement initiatives. This position demands a proactive approach to managing service frameworks and contributing to the overall effectiveness of IT service operations within the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to align service management practices with organizational goals. - Assist in documenting and refining service management processes to enhance clarity and efficiency. - Support junior team members by sharing knowledge and providing guidance on service management activities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation. - Good To Have Skills: Experience with Project Management Office Mobilization & Run. - Strong understanding of service lifecycle management and process optimization. - Ability to analyze service performance metrics and recommend improvements. - Familiarity with tools and techniques used in service management and delivery. - Effective communication skills to liaise with stakeholders at various levels. Additional Information: - The candidate should have minimum 2 years of experience in Service Management Framework Design and Implementation. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.