Customer Service Analyst

Skill required: Retirement Solutions - Retirement Planning Services Designation: Customer Service Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • • Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed • • Strict adherence non-disclosure of client information by preserving client confidentiality. • • Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management. What are we looking for? • • Graduate, preferable from commerce background (not mandatory) • • Experience in the US retirement industry (not mandatory) • • Open to core Night shifts based on business requirements • • Good verbal & written communication skills • • Good typing skill and attention to detail. • • Good time management skills • • Ability to work independently Roles and Responsibilities: • • Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed • • Strict adherence non-disclosure of client information by preserving client confidentiality. • • Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management. • • Researching on any queries and requests sent by the Business Partners,Client Support Teams and replying the same with minimum response time. • • Taking active participation in process improvements and automation. • • Ensure Quality Control standards that have been set are adhered to. • • Excellent organizational skills with ability identify and prioritize high value transactions. • • Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Any Graduation Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.