Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Field Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment. Roles & Responsibilities: -6–8 years of experience in SAP Q2C / OTC, with hands-on exposure to Proaxia solutions. -Manage incidents, problems, and change requests related to Proaxia-enabled order processing, logistics, and Q2C extensions within SLA timelines. -Support Proaxia functionalities integrated with SAP SD/Q2C processes, ensuring stable and compliant business operations. -Analyze and resolve production issues related to Proaxia configurations, enhancements, and integration touchpoints. -Perform root cause analysis (RCA) for recurring Proaxia-related issues and coordinate permanent fixes. -Support integration between Proaxia and core SAP modules (SD, Logistics, TM, FI as applicable). -Assist in minor enhancements, testing, and validation of changes impacting Proaxia-driven Q2C processes. -Support release, deployment, and cutover activities for Proaxia components with minimal business disruption. -Maintain process documentation, SOPs, runbooks, and knowledge articles for Proaxia AMS support. -Experience working in AMS / Production Support environments with SLA-driven delivery. -Strong understanding of order-to-cash and logistics business processes. -Experience supporting global users and business stakeholders. Professional & Technical Skills: -Strong functional knowledge of Q2C processes supported or extended using Proaxia. -Hands-on experience with Proaxia configuration, issue analysis, and integration troubleshooting. -Understanding of SAP SD and Logistics integration in Proaxia-enabled scenarios. -Proficiency in incident management, RCA, testing, and documentation in an AMS setup. -Good analytical, communication, and stakeholder management skills. Additional Information: - This position is based out of Bangalore from client location - Bachelor s degree in Commerce, Business, Engineering, Supply Chain, or Information Technology. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.