Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : ServiceNow Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Role of ServiceNow Developer OMT-CPQ Mandatory Skills required- -ServiceNow Protal -Proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation -Strong experience with order decomposition, orchestration, fulfilment and activation workflows -Configuring and supporting the lifecycle of simple and complex products, bundles, promotions and pricing rules -End-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory -Attribute mapping between commercial and technical products/services -Integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware -Working understanding of Logik CPQ: product catalog configuration and product modelling, configuration of complex products, bundles and commercial offers -Working understanding of CPQ configuration rules, validation rules, dependencies and pricing logic, and the Quote-to-Order handover into Order Management -Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations -Experience working in Agile / SAFe delivery teams, including refinement of features into user stories Fluent English (German is a plus) Preferred Skills -Telecommunications industry experience, with a strong understanding of Order Management, Order Activation and Service Fulfilment processes -Hands-on Logik CPQ implementation experience and integration of Logik CPQ with ServiceNow SOMT -ServiceNow Product Catalog Management and telecommunications product catalog management -Integration with CRM, Product Catalog, OSS/BSS and provisioning systems -Familiarity with TM Forum standards (eTOM, SID, Open APIs) -Experience with ServiceNow Playbook and IntegrationHub -Knowledge of Product Inventory and Service Inventory concepts Mandatory Certifications -ServiceNow CSA -ServiceNow CAD Preferred -SOMT Accreditation -ServiceNow CIS certifications (or other relevant ServiceNow implementation certification) -TM Forum or telecommunications-related certifications are a plus 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.