Posted 21 Jul 2025 · Other
Job description
Job Description
Taking ownership of customer issues reported and seeing problems through to resolution
Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
Providing 2nd-level support by:Researching
Diagnosing
Troubleshooting
Identifying solutions
Carrying out configurations
Performing upgrades
Carrying out migrations
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Write and maintain documentation
Qualifications
Experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.
Primary Storage : experience with storage products of HPE 3PAR , NETAPP , DELL
Secondary Storage : experience with Commvault, Veeam Backup & NetBackup
Fluency in (technical) English (spoken & written)
Company Description
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Pay, skills & work eligibility
Compensation
A clear compensation amount was not identified. Ask the employer for the range, currency, pay period and whether it covers base pay or total compensation.
Location, eligibility & working hours
- Listed work location
- Lisbon, Lisbon, Portugal
- Visa sponsorship
- Not stated clearly
- Relocation support
- Not stated clearly
- Working hours / time zone
- Not stated clearly
Remote does not automatically mean work from any country. A location match does not confirm work authorization, sponsorship or relocation eligibility.
Location & work arrangement
Listed work locations
- Lisbon, Lisbon, Portugal