Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Ensures reliability, availability, and operational excellence of enterprise Messaging & Collaboration platforms. Partners with Engineering, Security, Networking, and Service Management teams minimize disruptions, automate operational tasks, improve platform health, and continuously enhance the end-user experience across Microsoft 365 environments. Roles & Responsibilities: -Maintain high availability proactive health checks & incident support -Operate Exchange Online, Hybrid, Teams, Teams Rooms & OneDrive -Configure monitoring, tune alerts, build dashboards, reduce alert fatigue -PowerShell, Power Automate, Graph API — eliminate toil & streamline ops -ITIL processes, runbooks, CAB participation & disaster recovery support -Cross-functional teamwork incident comms, mentoring & post-incident reviews Professional & Technical Skills: Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO PowerShell, Power Automate, Power BI, Graph API, Dashboards Windows Server, DNS, DHCP, PKI, TCP/IP, Authentication Protocols SLO/SLI monitoring, RCA, capacity planning, performance tuning, resilience ITIL v4 — Incident, Problem, Change & Knowledge Management Additional Information: QUALIFICATIONS 8–12+ years in Messaging & Collaboration / M365 operations Hands-on with Exchange Online, Teams & M365 services Hybrid Microsoft environments & identity services Strong PowerShell scripting & enterprise support experience Bachelor's in CS, IT, Engineering, or related field PREFERRED CERTIFICATIONS M365 Enterprise Administrator Expert Messaging Administrator Associate Azure Admin Associate, Identity & Access Admin Associate Power Platform certifications, ITIL Foundation v4 AIOps & Microsoft 365 Copilot for assisted operations Predictive monitoring & self-healing automation Teams Premium & intelligent meeting experiences Cloud-native observability Digital Employee Experience (DEX) & XLA-driven ops KEY KPIs Service availability, SLO achievement, MTTD & MTTR Incident recurrence reduction & automation hours saved Alert accuracy, change success rate, toil reduction CSAT / Experience Level Agreements (XLAs) - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.