RRN00015395 - Service Desk Associate Manager

THE WORK: Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us to make a meaningful impact and help shape the future together. Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication to minimize downtime. Facilitate restoration of service to the production environment promptly and efficiently. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Expert proficiency in Service Desk Management. A minimum of 5 of experience in relevant related skills and 12+ years overall. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced problem solving Intermediate communication skills Advanced conflict resolution Intermediate process improvement Beginner project coordination Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.