Supervisor

Job Description Manage and organize the delivery to be made to customers/client in right quantity and specification Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it To update the KPIs on daily basis To handle and coordinate customer complaints regarding delivery issues To acquire customer feedback on periodical basis. To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses etc. Perform competitors’ promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Companies & Offices) to Buying Department. Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude. Qualifications Bachelors or Intermediate with 6-8 years of experience Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd. METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.