Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Agentic AI Architecture Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and collaboration with different teams to maintain service reliability and efficiency throughout the day. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure timely resolution of system issues. - Document and communicate findings and solutions clearly to stakeholders. - Assist in the development and improvement of support processes and tools. - Provide guidance and support to junior team members to foster their growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Agentic AI Architecture. - Strong analytical skills to diagnose and troubleshoot complex software issues. - Experience with monitoring and maintaining critical business applications. - Ability to work effectively in a fast-paced and dynamic environment. - Excellent communication skills to interact with technical and non-technical stakeholders. - Familiarity with incident management and problem resolution methodologies. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Agentic AI Architecture. - This position is based at our KDC1A - SEZ location. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.