Technology Architect

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP). Roles & Responsibilities: Design solution architecture for scalable bot platforms using Dialogflow CX and GCP Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance Architect scalable designs considering GCP quotas, regions, and failovers Professional & Technical Skills: Design solution architecture for scalable bot platforms using Dialogflow CX and GCP Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance Architect scalable designs considering GCP quotas, regions, and failovers - Good to Have: Implement CI/CD automation using Cloud Build or GitHub Actions Drive cost optimization and GCP quotas/limits management Extract usage insights using BigQuery, Looker Studio, and analytics tools Additional Information: - The candidate should have minimum 12 years of experience in Contact Center Technology Implementation. - Google Cloud Professional Cloud Architect / Developer. - A 15 years full time education is required BE or B Tech. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.