Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SD Access Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Flexible to work in 24x7 rotational shifts, including weekend Excellent communication skills Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to troubleshoot and resolve system issues. Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Stay updated on industry trends and best practices. Professional & Technical Skills: Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent) Must Have Skills: F5 Load Balancers, Cisco ACI, Arista, VMWare - vSphere Networking (Minimum 3 Skills out of the list) Good to have Skills: Python, Ansible, Terraform, Git, REST APIs, CI/CD (Minimum 3 Skills out of the list) Good to have knowledge on Skills: Cloud Networking, Automation, SDWAN, Firewalls (Minimum 2 skills out of the list) Proficiency in designing and deployment SDN Datacenter technologies, Load Balancer Technologies (Optional) Professional Certifications Strong understanding of network protocols and technologies. Experience with virtualization technologies like VMware - vSphere. Knowledge of cloud computing concepts and platforms. Hands-on experience with troubleshooting hardware and software issues. Additional Information: - The candidate should have minimum 5 years of experience in SD Access Operations. - This position is based at our Bengaluru office. - A 15 year full-time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.