ISSRRN0001647 - Infra Tech Support Practitioner

THE WORK: Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting expertise in Service Desk Management. Join us to make a meaningful impact and help shape the future together. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard critical operations. Oversee data retention practices to ensure compliance and reliability. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Service Desk Management. A minimum of 5 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Intermediate conflict resolution skills. Beginner project coordination skills. Advanced analytical thinking skills. Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.