HR Service Delivery Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Read, understand and analyze client process as per the business rules as a subject matter expert. What are we looking for? • Any Graduate • Must Have skill: Workday, ServiceNow • Ensure and maintain the security and confidentiality of client data. • Assist in training or educating team assigned team members on learning and acquiring skills in process. Roles and Responsibilities: • Payroll and Vendor file audit experience (Workday) • Benefits Administrative experience in North America region • Vendor Negotiation • Execute the process accurately and timely as a hands-on processor. • Master the given process and help the team members to overcome process related queries • Escalate issues and seek advice when faced with complex issues or problems. • Pay close attention to quality of written and verbal English skills within Team. • Creates a logical plan, realistic estimates and schedule for an activity or project segment. • Ensure LWIs are followed and updated regularly and train the team members on process updates. • Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. • Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participates in Knowledge Transfer of any process or client and acquires in depth knowledge of process as an SME. • Participates in various internal or client initiatives related to Process. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Plan proper allocation of work. • Support Team lead, Manager with Daily stats, reporting and MOS. Update process metrics on daily basis and maintain MIS. • To be available on the floor through the day to resolve process related issues. • Participate in Team building activities & Organizational initiatives. • Complete training need analysis for the team on timely manner through quality reports and knowledge tests • Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs. Any Graduation Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.