Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and addressing any issues that arise to maintain system stability and performance. The position demands coordination with various teams to uphold service quality and operational efficiency throughout the day. Job Title: Cross Application Access Support Key Responsibilities: Diagnose and resolve complex SCCM/MECM issues including client health failures, software deployment errors, policy non-compliance, and boundary/distribution point problems. Package, test, and deploy applications via SCCM using MSI, MSIX, App-V, and script-based deployment methods maintain deployment collections and targeting logic. Troubleshoot Windows 10/11 application failures — including installation errors, compatibility issues, DLL conflicts, registry corruption, and user profile problems — using logs, Event Viewer, Process Monitor, and CMTrace. 1. Provide a dedicated access enablement team to coordinate and accelerate end-user access provisioning and virtual device provisioning. 2. Manage end-to-end onboarding requests, covering account creation, group membership, application access, licensing and system entitlements. 3. Coordinate across the Customer Identity, Infrastructure, Security, Application Support and business teams to resolve access dependencies and bottlenecks. 4. Prioritize and expedite access requests for critical users, business-critical roles and time-sensitive onboarding activity. 6. Validate user readiness by confirming that the required systems, applications, shared drives, collaboration tools and business applications are accessible. 7. Perform issue resolution and escalation management for provisioning failures, approval delays and access-related incidents. Shift Details: 24*7 shift RTO- 3 days office presence Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Windows Desktop Management. - This position is open for all locations. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.