Solution Architect

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Role Summary Provide strategic leadership for ServiceNow practice, portfolio delivery, platform governance, and business transformation initiatives. Accountable for business value realization, customer satisfaction, revenue growth, people strategy, and ServiceNow capability expansion. Key Responsibilities Strategic Leadership Define ServiceNow transformation roadmap and platform strategy. Drive enterprise-wide ServiceNow adoption and innovation initiatives. Align ServiceNow investments with business objectives. Lead major transformation programs and executive stakeholder engagements. Portfolio & Governance Management Oversee multiple programs, projects, and delivery teams. Establish governance models, architecture standards, and delivery frameworks. Ensure compliance with organizational, regulatory, and security requirements. Drive platform health, scalability, and operational maturity. Business Development & Practice Growth Support solutioning, estimations, and proposal development. Identify opportunities for ServiceNow expansion and innovation. Build reusable assets, accelerators, and delivery methodologies. Strengthening client relationships and driving customer satisfaction. Talent & Organization Leadership Develop leadership pipeline and ServiceNow talent strategy. Lead workforce planning and capability-building programs. Coach Associate Managers, Team Leads, and technical architects. Foster an inclusive, collaborative, and high-performing culture. Experience 12+ years overall IT experience. 8-10+ years of ServiceNow platform experience. Strong experience across ServiceNow implementation, operations, governance, and transformation programs. Mandatory Certifications: CSA, CAD, 2 mainline CIS certifications (including CSM) Experience in Custom Scoped Applications Good To Have: Arch X/CTA/CMA, Advanced ServiceNow certifications and leadership experience preferred. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.