Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : UKG Pro Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely resolutions to ensure smooth and uninterrupted system operations. The position demands continuous engagement with system performance, collaborating with different teams to maintain the reliability and efficiency of critical applications within the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather information and troubleshoot complex system issues. - Document and communicate findings and resolutions clearly to stakeholders and team members. - Assist in the development and implementation of process improvements to enhance system support efficiency. - Support junior team members by sharing knowledge and providing guidance on best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in UKG Pro. - Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively. - Experience with system monitoring tools and incident management processes. - Ability to work with multiple software components and understand their interdependencies. - Excellent communication skills to interact with technical and non-technical stakeholders. - Capability to manage time efficiently and prioritize tasks in a fast-paced environment. Additional Information: - The candidate should have minimum 3 years of experience in UKG Pro. - This position is based at our BDC7C - SEZ office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.