I&P - GN - SONG - Service - Sprinklr – Consultant

Job Description Job Title Sprinklr + Consultant + I&P GN SONG Management Level Level 9 - Consultant Location Gurgaon / Mumbai / Bangalore / Chennai / Pune / Hyderabad / Kolkata Must have skills Sprinklr Unified CXM; Product Solution Consulting; Pre-Sales; Implementation; CCaaS Transformation; Customer Service Operations Good to have skills Salesforce and Adobe CRM Integrations; Cloud Contact Center Technologies; Workflow Automation; Workforce Optimization; Social Media Engagement; Unified Communications; Analytics Job Summary As a Sprinklr professional within the I&P Global Network Song practice, you will work with clients to design, build, and implement customer service transformation initiatives. You will support Sprinklr Unified CXM product solution consulting, pre-sales, implementation, CCaaS transformation, and business-value realization. Roles & Responsibilities Understand market and customer challenges and create business cases and strategic transformation roadmaps based on market trends. Promote and deliver Sprinklr Unified CXM solutions through product demonstrations, partner training support, pricing strategies, documentation, and client engagement. Build strategic relationships across the Sprinklr ecosystem and support partner activities. Develop requirements based on leadership input, including performance reporting, problem solving, and conflict management. Act as a Sprinklr Unified CXM subject matter expert across the CCaaS transformation delivery lifecycle. Support client RFPs through presentations, technical workshops, proposal inputs, and proofs of concept. Professional & Technical Skills Experience in Customer Service operations, contact center channel assessment, benchmarking, gap analysis, and business-case development. Experience implementing omnichannel self-service, IVR, and omnichannel orchestration routing using Sprinklr Unified CXM. Hands-on experience solutioning voice and non-voice applications using Sprinklr Service solutions. Knowledge of integrations between Sprinklr and CRM solutions such as Salesforce and Adobe. Experience with IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social engagement, digital channels, unified communications, and analytics. Experience using Sprinklr products to automate customer service processes and improve interaction service, agent experience, and reporting. Additional Information Opportunity to work on transformative projects with key clients. Potential to co-create with strategy leaders, industry experts, enterprise practitioners, and business intelligence professionals. Opportunity to develop strategy and consulting acumen through personalized learning. Opportunity to collaborate across the organization in a culture committed to accelerating equality for all. About Our Company | Accenture Experience 5-9 years of experience is required Educational Qualification MBA from a Tier 1 institute Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.