I&P GN - SC&E – Senior Manager-Service Management -Return & Repair

We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise. The role partners with client and internal leadership to shape and deliver enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains. The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the Service Management business. Key Responsibilities Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization. Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models. Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain. Define transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans. Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central. Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues. Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities. Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view. Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement. Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities. Professional Experience 14+ years of industry and/or consulting experience. Substantial leadership experience in aftermarket, aftersales, enterprise asset management, maintenance, or service operations. Demonstrated success leading large or strategically important service transformations involving multiple functions, countries, business units, or technology platforms. Service Management Expertise Aftermarket / Aftersales Service Strategy Service Operations Field Service Management Enterprise Asset Management (EAM) Maintenance Connected Assets Warranty Installed Base Management Spare Parts Repair & Returns Service Supply Chain Customer Experience Service Growth & Cost-to-Serve Optimization Transformation & Technology Operating Model Design Process Transformation Data & Digital Transformation ERP EAM FSM CRM PLM IoT / Connected Assets Analytics Digital Twin Artificial Intelligence (AI) Planning Control Towers Enterprise Capability Architecture Governance & KPI Frameworks Leadership & Consulting Executive Advisory Program & Portfolio Leadership Cross-functional Team Leadership Stakeholder Management Executive Communication Client Relationship Management Change & Transformation Leadership Coaching & Talent Development Team Engagement Ambiguity Management Commercial & Business Development Sales Origination Opportunity Qualification Solutioning RFP / Proposal Development Deal Shaping Estimation Executive Pitching Offering Development Alliance Development Thought Leadership Value Realization Engagement Economics Risk & Contract Management Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.