ISSRRN000377- Application Tech Support Practitioner

THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how your unique perspective can enhance our collaborative efforts! Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements. Drive the resolution of incidents and outages, ensuring effective communication throughout the process. Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness. Establish and uphold disaster recovery procedures while ensuring data retention practices are followed. Collaborate with colleagues to identify areas for improvement and implement best practices. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Incident Management. Intermediate proficiency in Problem Management. Advanced proficiency in Communication Skills. Advanced proficiency in Customer Service. Expert proficiency in Technical Troubleshooting. Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.