Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Network Operations & Service Management Good to have skills : SD Access Operations Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures and models to maintain service stability and ensure high-quality support. Collaboration with various teams and continuous monitoring of systems are integral parts of the daily routine, aimed at sustaining seamless infrastructure performance and user satisfaction. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with cross-functional groups to streamline support processes and improve operational efficiency. - Mentor junior team members to enhance their technical capabilities and problem-solving skills. - Monitor infrastructure health and proactively identify potential issues to minimize service disruptions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Operations & Service Management. - Good To Have Skills: Experience with SD Access Operations. - Strong knowledge of network protocols, infrastructure components, and service management frameworks. - Ability to troubleshoot complex issues related to infrastructure, operating systems, and network environments. - Experience in incident management, problem resolution, and maintaining service quality standards. - Familiarity with monitoring tools and techniques to ensure system reliability and performance. Additional Information: - The candidate should have minimum 7.5 years of experience in Network Operations & Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.