Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Role Summary Lead a team of ServiceNow developers and analysts in delivering platform enhancements, upgrades, integrations, and operational support. Responsible for technical solution delivery, sprint execution, quality assurance, and mentoring team members. Key Responsibilities Technical Leadership Design, develop, and implement ServiceNow solutions. Lead configuration and customization activities across ServiceNow modules, especially ITSM, CSM and Custom Scoped Applications Perform code reviews and ensure adherence to development standards. Support platform upgrades, defect management, and release activities (preferably if handled deployments via GIT using Source Control or using CI/CD Pipeline) Troubleshoot complex technical issues and provide scalable solutions. Delivery Management Manage sprint planning, estimations, and task allocation. Ensure timely delivery of stories, defects, and enhancements. Track project risks, dependencies, and mitigation plans. Support UAT, deployment, and hyper care activities. Team Leadership Mentor developers and support team skill development. Conduct knowledge-sharing sessions and technical coaching. Drive adherence to Agile and DevOps practices. Experience 8+ years overall IT experience. 5+ years of ServiceNow experience. Mandatory Certifications: CSA and CAD Experience in Custom Scoped Applications Good to Have: Mainline CIS certifications 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.