Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Apple macOS Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Oversees the OSD and Intune team, ensures SLAs are met, drives process adherence, and escalates major incidents while ensuring ITIL compliance. Roles & Responsibilities: Manage day-to-day team operations for OSD, Intune, patching, driver/firmware updates, and vulnerability remediation. Assign tasks, monitor workload, and mentor analysts and senior analysts. Ensure ITIL processes are followed consistently across Incident, Problem, Change, and Service Request management. Track key metrics for patch compliance, deployment success rates, and automation effectiveness. Review and approve Intune/OSD changes, policy deployments, and automation scripts. Drive continuous improvement initiatives to reduce incidents and enhance automation. Professional & Technical Skills: Proven experience leading OSD/Intune/Endpoint management teams. Strong understanding of ITIL framework and SLAs. Expertise in Windows/macOS deployment, Intune policies, and automation tools. Excellent communication, mentoring, and stakeholder management skills. Additional Information: The candidate should have minimum 5 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full time education is required. ITIL Foundation Microsoft Intune / Endpoint Manager Associate or Expert Microsoft 365 Modern Desktop Administrator Expert (MD-100/101/102) Leadership or management certification (Optional) (PMP, Prince2, or equivalent) Service Level Management: Ensure SLA adherence and escalation management. Change and Release Management: Approve and monitor major deployments. Continuous Improvement: Analyze metrics to reduce incidents and improve deployment efficiency. 5–8 years in endpoint management with 2+ years in a leadership or supervisory role. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.