GN-I&E-Industrial- Sales & Service (SAP SM) - Manager

Management Level: 07-Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai Key Responsibilities • Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements. • Analyze business requirements and map them to S/4HANA Service processes. • Configure and customize: Service Orders, Service Contracts, Service Notifications    Resource Planning Billing & Invoicing • Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI)    Project Systems (PS), where applicable • Perform system testing, SIT, UAT support, and defect resolution. • Prepare functional specification documents and collaborate with technical ABAP teams. • Provide production support, issue analysis, and root cause resolution. • Support data migration validation and cutover activities. • Deliver end-user training and create training documentation. • Participate in workshops, design discussions, and stakeholder meetings. • Provide regular project status updates to leadership and project managers. Required Skills & Qualifications • 10+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM). • Minimum 4 end-to-end S/4HANA implementation experience. Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts & Warranties,  Billing Integration • Solid understanding of service business processes.. • Good understanding of S/4HANA simplifications and Fiori apps related to Service. • Ability to independently manage design, configuration, testing, and support. • Excellent verbal and written communication skills (mandatory). • Strong analytical, troubleshooting, and client-handling skills. • Experience working with global clients in US shifts is a plus. Experience: Minimum 10-14 years Lead experienced SAP S/4HANA Service Management (SM) Consultant with strong functional expertise and excellent communication skills. The selected candidate will be responsible for implementing, configuring, and supporting SAP S/4HANA Service processes for global clients while working closely with stakeholders. Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.