Service Manager – Continuous Delivery & Quality

Job Description Your Responsibilities:  Own the full lifecycle of developer productivity and quality tools (e.g., GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest, Pact)  Being involved in vendor management, licensing, renewals, and cost optimization Monitor adoption and performance through KPIs and feedback to drive continuous improvement in developer experience Coordinate integration into enterprise workflows, identity systems, and security controls. Facilitate structured feedback loops, evaluate new capabilities, and contribute to roadmap decisions.  Ensure compliance with governance, audit, licensing, data protection, and security policies .  Support incident and problem management for the managed tools in collaboration with engineering teams. Qualifications Required key competencies and qualifications:  Proven experience with software engineering or DevOps environments; programming fundamentals required.  Familiarity with SCM, artifact, testing and quality management tools (GitHub/GitLab, Artifactory/Nexus, SonarQube, LambdaTest) Understanding of security, compliance, auditability.  Ability to analyze tool usage and satisfaction data (e.g., dashboards, KPIs, CSAT/OKRs) . Strong stakeholder engagement and technical communication skills . Service-oriented, proactive mindset with focus on continuous improvement. Independent and reliable way of working in distributed, cross-functional teams. Fluent English communication skills. Preferably located in Romania to ensure close collaboration with users and squad members Additional Information What we offer at METRO.digital?   Hybrid and agile work: thrive in a flexible, multicultural environment.   At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.   People development: when you grow so do we!   We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.   Support with individual solutions: We are people-caring! We offer support whenever you need it - at every stage of your professional journey.   We offer support whenever you need it - at every stage of your professional journey.   Want to know more about all our benefits? Discover more here.    Let´s connect soon. Apply for the role now!   Position grade within our career framework: Service Manager Grade 2 (Md5).   Company Description About us: Passion for food. Hunger for tech. We make METRO digital.  Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.  You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us How you will make an impact? You drive developer productivity and delivery excellence across METRO.digital. By managing and improving our core toolchain for software development, testing and quality, you help teams deliver high-quality solutions faster and more securely. You ensure smooth onboarding, best-practice usage, and continuous optimization based on data and user feedback. Through close collaboration with engineering communities, Security and Procurement you ensure compliance, seamless integration, and cost-efficient service operations. Please note that this role is open also for candidates in Brasov and Cluj