Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem-solving to identify root causes and ensure the smooth operation of multiple interconnected components. The position demands continuous vigilance and collaboration to maintain system reliability and support business continuity in a fast-paced environment. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate cross-functional efforts to streamline incident resolution and improve system stability. - Mentor junior team members to enhance their technical capabilities and problem-solving skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong knowledge of system monitoring, incident management, and root cause analysis techniques. - Experience with automation tools and scripting to improve operational efficiency. - Ability to design and implement scalable and reliable infrastructure solutions. - Familiarity with cloud platforms and distributed systems architecture. - Skilled in performance tuning and capacity planning to ensure optimal system availability. Additional Information: - The candidate should have minimum 7.5 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.