Order to Cash Operations Associate

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications:BCom Years of Experience:1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Apart from this you will be responsible for:- 1) Handling disputes ticket 2) working E2E to resolve as per customer expectation 3) Raising credits where ever applicable 4) Doing follow as per escalation matrix 5) if required need to call customer to seek further follow up to close the tickets. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Apart from this you will be responsible for:- 1) Handling disputes ticket 2) working E2E to resolve as per customer expectation 3) Raising credits where ever applicable 4) Doing follow as per escalation matrix 5) if required need to call customer to seek further follow up to close the tickets. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). Apart from this you will be responsible for:- 1) Handling disputes ticket 2) working E2E to resolve as per customer expectation 3) Raising credits where ever applicable 4) Doing follow as per escalation matrix 5) if required need to call customer to seek further follow up to close the tickets. What are we looking for? •Customer Communications •Customer Insights •Customer Satisfaction •Customer Service •Ability to perform under pressure •Detail orientation •Problem-solving skills •Ability to work well in a team •Ability to handle disputes Apart from this you will be responsible for:- 1) Handling disputes ticket 2) working E2E to resolve as per customer expectation 3) Raising credits where ever applicable 4) Doing follow as per escalation matrix 5) if required need to call customer to seek further follow up to close the tickets. •Analytical Thinking Apart from this you will be responsible for:- 1) Handling disputes ticket 2) working E2E to resolve as per customer expectation 3) Raising credits where ever applicable 4) Doing follow as per escalation matrix 5) if required need to call customer to seek further follow up to close the tickets. Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts •Apart from this you will be responsible for:- 1) Handling disputes ticket 2) working E2E to resolve as per customer expectation 3) Raising credits where ever applicable 4) Doing follow as per escalation matrix 5) if required need to call customer to seek further follow up to close the tickets. 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