Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Customer Service Management Developer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various components. Collaboration with different teams to monitor system health and implement necessary adjustments is an integral part of the work routine. Roles & Responsibilities: - Expected to perform independently and become an subject matter expert. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather requirements and translate them into effective application configurations. - Monitor application performance and proactively identify areas for improvement to enhance user experience. - Document configuration changes and maintain detailed records to support system audits and knowledge sharing. - Assist junior team members by providing guidance and sharing best practices to foster professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM), CSM Developer, App Engine, Case Management, , Data Migration, Advanced workflow, ServiceNow Scripting API. - Strong knowledge of application configuration and customization within packaged or software as a service environments. - Experience working with application programming interfaces to integrate and extend platform capabilities. - Familiarity with low-code development platforms to create scalable and maintainable solutions. - Ability to troubleshoot and resolve system issues while ensuring minimal disruption to business operations. - Understanding of release management processes and version control to maintain system integrity. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM). - This position is based at our Bengaluru / Pune/ Chennai office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.