SRE Program Senior Analyst

Program Manager – Site Reliability Engineering (Cloud Native Platform Team) Role Summary The Program Manager will drive day-to-day operations of the Site Reliability Engineering (SRE) team, ensuring alignment with organizational goals for reliability, scalability, and operational excellence. This role requires a strong technical background in SRE practices and proven program management expertise to drive cross-functional initiatives, optimize processes, and deliver measurable business and operations value. Key Responsibilities 1. Operational Leadership o Drive adoption of SRE best practices such as error budgets, SLIs/SLOs, and automation to reduce toil. o Ensure compliance with security, privacy, and regulatory standards in all reliability initiatives. 2. Program Management o Define program scope, objectives, and success criteria for reliability initiatives. o Develop and maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams. o Track progress, risks, and dependencies across multiple projects using tools like JIRA and Confluence. o Facilitate communication between SRE, development, and leadership teams to ensure transparency and alignment. 3. Performance Measurement o Establish and monitor KPIs for reliability and operational efficiency. o Prepare executive dashboards and reports to translate technical metrics into business impact narratives. o Lead continuous improvement initiatives based on data-driven insights. 4. Stakeholder Engagement o Act as the primary liaison between SRE and other teams (Product, Engineering and Delivery-SOC). o Influence decision-making at all levels through clear communication and structured reporting. Performance Measurement Parameters Incident Metrics: o Mean Time to Detect (MTTD) o Mean Time to Respond (MTTR) o Mean Time to Recovery (MTTR) o Incident Frequency and Severity Change Management: o Change Failure Rate o Change Success Rate Reliability Metrics: o System Uptime / Availability o Service Level Objective Achievement Percentage Operational Efficiency: o Automation Rate o On-call Burden Reduction Measurement Matrix for Leadership Presentation Use a dashboard approach combining: Latency, Traffic, Errors, Saturation. Monthly/Quarterly trends on SLO Incident Heatmaps: Highlighting root causes and resolution times. Business Impact Metrics: Cost savings, risk reduction, and ROI from reliability improvements. Tools: Datadog Experience Requirements Technical Background: o Prior hands-on experience as a Site Reliability Engineer or in DevOps roles. o Strong understanding of cloud-native architectures (Kubernetes, microservices, distributed systems). Program Management Expertise: o 5+ years in program or technical project management. o Proven ability to manage cross-functional initiatives in fast-paced environments. o Familiarity with Agile methodologies and tools (JIRA, Confluence). Leadership & Communication: o Experience presenting technical and operational metrics to executive leadership. o Strong stakeholder management and negotiation skills. Certifications: PMP, SAFe, or SRE Foundation – SAFe preferred TBD Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.