SAP Key User

Job Description Your main areas of responsibility in this position will include: Provide functional support for issue raised by SAP S/4HANA FICO users Analyze incidents, service requests, and system issues reported by end users Resolve standard functional issues independently whenever possible Escalate unresolved issues to higher support levels with complete analysis and documentation Perform root cause analysis involving SAP configuration, business processes, and integrations Define business requirements for developments and enhancements (Post Design Change) Communicate with business users, local finance teams, technical teams, project teams, and owners of integrated systems during issue analysis Perform simple SAP customizing/configuration changes within approved scope Support User Acceptance Testing (UAT) for system enhancements, configuration changes, and custom developments Prepare user documentation, work instructions, and knowledge articles for new features and solutions Deliver user training and knowledge transfer related to new functionalities or system changes Monitor recurring issues and identify opportunities for process improvements Participate in SAP projects as a functional representative Ensure compliance with internal processes and change management procedures. Qualifications Our requirements: 2–4 years of experience working with SAP S/4HANA or SAP ECC in Finance (FICO) Good understanding of SAP S/4HANA FICO and finance & accounting business processes Ability to analyze functional issues and identify root causes Basic knowledge of SAP configuration/customizing Understanding of SAP integrations with other business systems Strong analytical and problem-solving skills Excellent communication skills Customer-oriented mindset Fluency in English (B2 / C1). Additional Information We provide:  Stable employment in an international corporation, which is constantly growing Chance to expand knowledge and experience in various areas Co-financed private medical care and group insurance, also for family members Cash benefits as part of the Social Benefits Fund, i.e., Christmas allowance Higher salary if you know an additional language Co-financed sports card Team and company integrations after hours Hybrid or remote work Company Description We are the METRO Global Solution Center! Our motto, "We make it count," reflects our belief that accounting is more than just numbers - it's about creating impactful solutions, driving meaningful change, and always counting for more. As a proud member of the METRO/MAKRO family, a leading international wholesaler with over 86,000 employees across 30+ countries, we are committed to excellence and innovation. Our inclusive and diverse community promotes collaboration, personal development, and dedication to achieving our goals together.  Join our team and experience the spirit of "We make it count."