Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the systems or applications they rely on. You dedicate your efforts to maintaining high standards of quality by employing excellent communication to ensure seamless operation of world-class systems. Your role involves accurately identifying client issues and crafting effective solutions through a thorough understanding of the products, ensuring client satisfaction and system reliability throughout daily interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to enhance system performance and client experience. - Document and share knowledge to support continuous improvement within the team. - Assist junior team members in understanding complex issues and developing problem-solving skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong troubleshooting abilities related to network systems and application support. - Experience in monitoring and maintaining network performance to ensure system availability. - Ability to analyze and interpret technical information to resolve client issues effectively. - Familiarity with network security principles and best practices. - Excellent communication skills to liaise between technical teams and clients. Additional Information: - The candidate should have minimum 2 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.