Technology OpS Support Practitioner

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Strategic oversight of OSD and Intune operations, driving alignment with ITIL service delivery standards, process governance, and business objectives. Roles & Responsibilities: Develop and enforce ITIL-compliant policies for OSD, Intune, patching, policy deployment, and automation. Manage budgets, resources, and vendor engagements for endpoint management tools. Oversee incident, problem, and change management related to patches, drivers, firmware, and automation. Plan and execute endpoint security and compliance initiatives, including vulnerability remediation. Lead automation initiatives to improve efficiency in deployments, patching, and policy enforcement. Monitor performance KPIs, CSAT, patch compliance, and automation coverage. Professional & Technical Skills: Extensive experience in OSD, Intune, endpoint management, and ITIL-based service delivery. Strategic planning and operational management experience. Strong leadership, stakeholder management, and decision-making skills. Knowledge of emerging deployment and device management technologies. Additional Information: ITIL Foundation / Intermediate / Expert Microsoft Intune / Endpoint Manager Expert IT Service Management or Leadership Certification(Optional) (PMP, Prince2, COBIT, or equivalent) Governance: Ensure compliance with ITIL processes, audits, and operational standards. Capacity & Availability Management: Plan for optimal device deployment, upgrades, and Intune configurations. Service Strategy & Continual Improvement: Align endpoint management initiatives with organizational IT strategy. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.