Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow IT Operations Management (ITOM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary Architect, design, and implement scalable, secure, upgrade-safe ServiceNow WSD solutions. Lead modern workplace experiences (space management, reservations, workplace services) with strict CSDM alignment and platform best practices. Key Responsibilities Solution Architecture: Design and extend WSD applications (Space, Reservations, Workplace Case, Visitor, Concierge) using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub. CSDM & Data Integrity: Model workplace data per CSDM 4.0/5.0, enforce data governance, and integrate with Service Graph. Automation & Integration: Build flows using Flow Designer, Decision Builder, and IntegrationHub integrate with ITSM, HRSD, Facilities, and external systems (MID Server, OAuth 2.0). User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action. Security & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR/HIPAA compliance. Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git). Mentorship: Guide junior developers champion WSD best practices track ServiceNow product roadmap. Required Qualifications Experience: 4+ years ServiceNow development 2+ years WSD/Facilities focus. Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience. CSDM: Proven CSDM 4.0/5.0 implementation. Scripting: Advanced JavaScript (ES6+), Glide APIs, secure coding. Integrations: IntegrationHub, MID Server, OAuth 2.0. Testing/CI/CD: ATF, instance scan, pipeline management. Security: Robust access controls and data privacy. Preferred Qualifications Certifications: CAD, CIS-WSD. Service Graph Connectors, Decision Builder, AI Search. Agile/Scrum, DevOps experience. Enterprise or regulated environment background. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.