Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Infrastructure Service Management Good to have skills : Incident Management, TIBCO MDM Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. This is an opportunity to grow your technical skill set in a supportive learning environment while working closely with nearly every internal and external facet of the business. Roles & Responsibilities: Resolve problems in response to customer or system-reported incidents via trouble tickets. -Identify and break down problems using structured problem resolution approaches. -Evaluate, diagnose, research, analyze and provide solutions to problems encountered. - Setup and configure requests together with customer(s). - Make changes to existing setups based on customer description. - Escalate difficult, complex tasks to the next level. - Collaborate with other teams on projects for new technology initiatives and deployments provide management with feedback about areas of technical concern for users and frequently encountered problems. - Update skill-set by keeping up with technology changes and industry trends. - Attend trainings in accordance to professional development plan. - Follow standard processes and procedures. - Respect agreed service levels and KPI s. - Working in shifts is required. - Other one-time tasks assigned by Manager. Professional & Technical Skills: Strong ability to analyze and solve technical problems. - Ability to learn fast and become proficient with unfamiliar systems. - Ability to interact with different countries, cultures, clients (internal and external). - Good communication and presentation skills. - Excellent English language skills, both written and verbal. - Technical Support or IT experience is strongly desired. - Experience in logistics- or transport business is preferred. - Readiness and availability to work in shifts. Additional Information: - The candidate should have minimum 5 years of experience in Infrastructure Service Management. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.