Forward Deployed Engineer

Project Role : Forward Deployed Engineer Project Role Description : Organize the deployment of AI workflows and architectures across diverse AI and technology platforms. Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi provider platforms. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: A Principal Engineer - Voice provides technical leadership across voice infrastructure, driving architecture, governance, and complex Major issue resolution. The role ensures secure, reliable, and scalable network services while supporting operational excellence and business continuity. Roles & Responsibilities: - Expected to perform independently and become an Expert. - Required active participation/contribution in major Incident & drive end to end - Contribute in providing solutions to architecture related problems. - Collaborate with cross-functional teams to ensure seamless system operations and timely resolution of incidents. - Document operational procedures and maintain knowledge bases to support team efficiency. - Assist in the onboarding and training of junior team members to foster skill development. - Full understanding of Application criticality & AIG business & location criticality Professional & Technical Skills: Must To Have Skills: Genesys Cloud CX Architect (GCX-ARC), Oracle SBC - Strong Experience with advance call routing (Oracle SBC) - Strong understanding of log analysis , incident management, and troubleshooting in Oracle , Genesys Cloud Contact Center - Strong knpwledge of IP routing & network traffic flow. - Strong experience on direct client facing role. - Knowledge of best practices and compliance requirements within Network voice platform - Commanding communication skill Additional Information: - The candidate should have minimum 12 years of experience in Cloud Contact Center Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.