I&P GN - I&E – Comms & Media - Manager - Process Excellence-PE

Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media Career Level: Manager Experience: 7- 11 yrs WHAT WE ARE LOOKING FOR: AI Transformation Advisory:   AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms. Communications & Media Process Expertise (AI fluent): Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R, service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate) Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions. AI Value Architecture: Value identification, value case creation, benefits baselining and tracking, AI cost and consumption modelling Communications & Media Data & AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design. Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent   guardrails, evaluation and observability AI CoE Design and Operationalization: Expertise in building governance structures, role navigation   archetypes, build-vs-buy-vs-partner frameworks AI Maturity Assessment and Transformation Sequencing: Capability benchmarking, readiness   scoring and investment prioritization Across all: AI Fluency (GenAI, RAG, agents), client-facing domain consulting, AI adoption   and workforce change, Workforce Impact and AI Reskilling: experience in   role-level augmentation and displacement analysis, reskilling pathway design, AI fluency uplift at enterprise scale   PRE-SALES SUPPORT EXPERIENCE: Active support on pre-sales activities resulting in contributing to proposals and RFP responses, helping shape solution approaches, participating   in client presentations and orals, and supporting opportunity development alongside Senior Managers GOOD TO HAVE EXPERIENCE: Process Mining, RPA/IA (UiPath/Automation Anywhere) Low-Code/No-Code Platform fluency (Azure AI/AWS/GCP/Databricks) Enterprise platform context (SAP/Oracle/ServiceNow) linked to AI outcomes Product management, Communications & Media domain or AI certifications Prior Telecom or Media industry or relevant functional operating experience Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.